Shipping policy
Last updated: 26 July 2026
Thank you for shopping at Zena. We are committed to delivering your favourite pieces safely and as quickly as possible. Below are the terms that make up our Shipping Policy.
1. Where we deliver
We currently deliver to all governorates across Egypt.
2. Processing and delivery times
Order processing: orders are prepared and dispatched within 1–2 business days, excluding weekends and national holidays.
Delivery: once your parcel is handed over to our shipping partner, delivery normally takes:
- Cairo, Giza and Alexandria: 2–3 business days.
- Delta, Canal governorates and Upper Egypt: 3–5 business days.
Delivery times are estimates and may vary slightly during peak seasons, sale periods and public holidays.
3. Shipping rates
Shipping fees are calculated automatically at checkout and depend on your delivery governorate. Any free-shipping promotion we are running is applied automatically at checkout when your order qualifies.
4. Tracking your order
Once your order has been dispatched you will receive a confirmation message with your tracking information so you can follow your parcel until it reaches your door.
5. Delivery attempts
Our delivery partner will call the phone number you entered at checkout to arrange a delivery time, so please make sure your contact details are correct. If delivery fails after several attempts because we could not reach you, the order may be returned to us and a new shipping fee may apply for re-delivery.
6. Checking your parcel
We strongly recommend inspecting your parcel on delivery. If an item arrives damaged or faulty, or if you received the wrong item, email us at zienastore59@gmail.com within 48 hours and we will put it right at our own cost.
7. Returns and exchanges
You have 14 days from delivery to request a return or an exchange. The full terms, including who pays the return shipping and how refunds are issued, are in our Return & Refund Policy.
8. Contact
Any question about shipping or delivery: zienastore59@gmail.com.